Contact us (to arrange product return). You can contact us via email [email protected] , live chat on the site, or call the number shown in our customer service link.
Product refund
- With regard to other products received from those not excluded in Article 3 / (2-3), we will refund the product value in addition to the original shipping costs to you in full in addition to the cost of returning the product in the event that a return is requested based on the following reasons:
- If the products are damaged, do not work, or do not match their description on the site.
- If your decision to return the product was due to an error on our part, such as an error in size or color, as shown in the return table in this policy..
- We will return the price of the product to you when requesting a return in other cases not excluded in Article 3 / (2-3) or Article 5 / A - B (excluding the original shipping costs) and you may pay the costs incurred in shipping the product to return it.
Refund Procedure: We will issue you the refund amount depending on the method you used when purchasing the product, and this will be as follows:
- If the payment was made by cash on delivery, or payment by using a gift card or from the points earned from the rewards program, we will issue you the refund amount to your wallet. And you can use it in the next purchase, please note that the balance of payment upon receipt cannot be transferred to another account or any bank card.
- If the payment was made by credit card / ATM card, mada or Apple Pay, you can recover your money in the same way.
- If the payment was made in combination, such as payment by credit card / mada or Apple Pay with the use of wallet balance or gift card, the amounts will be refunded to the payment method according to the purchase value of each payment method. Unless the return is for part of the purchases, then the amount will be refunded first to the wallet while preserving the value that was paid from the wallet and gift card, and the rest of the amounts will be returned to the credit card / Mada or Apple Pay.
Recovery schedule. Your refund request will become effective once your returned product is received by our customer handling center and our team inspects the product. The final refund process will take place as follows:
- In the event that the payment was made by credit cards, it will be returned within a maximum period of 5 working days from our receipt of the product at our Customer Order Handling Center.
- In the event that the payment was made via a mada card, the money will be returned to the card, and it will be returned within a maximum period of 3 working days from our receipt of the product at our customer order handling center.
- In the event that the payment was made in cash upon receipt, or payment by using a gift card or payment via reward points, we will issue you the refund amount to your electronic wallet, you will receive the refund amount immediately after we receive the returned product to our customer order handling center and our examination of the product.
Return costs
- The return shipping value will be displayed when requesting a return, according to the weight of the shipment and the customer’s city
- If the reason for the return is due to an error from our store, we will cover the full shipping costs
- In the event that the order was shipped free of charge to you, shipping costs will be deducted when requesting a return
- Delivery of your order
- Delivery costs: The costs are as shown to you on the site.
- Delivery date: Information related to the delivery date will be shown to you on the website along with the order tracking number
- Delay in delivering products:
- If the product is delayed in arrival due to circumstances beyond our control, we will contact you at the earliest opportunity to inform you of this and we will take measures to minimize the impact of the late arrival of the product.
- If no one is available to receive the products at your delivery address or the product cannot be placed in your mailbox, the delivery company will contact you to determine how to deliver the shipment.
- If you did not receive your order from the delivery company as agreed upon, or did not coordinate with the delivery company to deliver the product again or receive it from the shipping warehouses after it failed to arrive the first time, we will contact you to give you additional instructions in this regard. If, despite our best efforts, we are unable to contact you, arrange for delivery, or you do not collect your products, we will cancel your order.
- Ownership of Products: The product is your property and under your responsibility if it is delivered to your delivery address and you complete the payment process for the product.
- Damage or damage to the product
- Warranty Terms and Duration: Please refer to our Warranty Policy for more information.
- Invalidation of Warranty: The warranty does not apply to products in the following cases:
- The product has been attempted or repaired at any service center that is not authorized by the product seller. The product contains physical damage such as: broken screens or scratches and dents that impede the efficiency of the product at work. The product contains damages resulting from the product being drowned in any liquid or water leakage into it.
- Attempting to modify or change the original programming of the product
- Using accessories and accessories with the product other than those included in the product.
- Remove the serial number from the product.
- Maintenance and periodic checks of the product.
- Misuse of the product, such as using it for a purpose other than its original purpose, or contrary to the manufacturer’s instructions related to use and maintenance.
- Damage to the product battery due to excessive charging or failure to comply with the instructions described in the product use guide related to battery operation, or the use of chargers other than those approved by the manufacturer to charge the product.
- The occurrence of a break in the protective covers of the batteries or in the slides, or on them traces showing that they have been tampered with.
- Any other reasons related to the product under warranty and its maintenance does not comply with the policies of the guarantor company
Return or exchange of printed plates:
The printed boards are specially made for you and based on your request. Therefore, it is classified within the categories that are not subject to return or exchange, except in the case of a manufacturing defect, or in cases that are evaluated and approved by the Hayat Mart team, when there is no defect in the product. The decision is up to the Hayat Mart team to accept the return if the product is free from any defect and in its proper condition, and the return costs are borne by the customer.
Likewise, in cases of replacement, in the event that the customer requests a different size of the plates, or replaces the product with another product that is equal to it in price or higher, the Hayat Mart team considers the request, evaluates the case, and decides whether or not it is approved.
Procedures for return or exchange of plates:
Request to issue a return policy through customer service and wait for the shipping company representative or deliver the product to the nearest branch
Painting products that are not subject to return at all:
- discounted products
- Printing products on demand (with special sizes by the customer), except in the event of a manufacturing defect or quality defect, then it is exchanged or returned
For reasons other than those mentioned above, and in the event that a return or exchange is approved, you must take into account the following:
- The request must be sent within two days from the date of receipt of the request.
- The item must be in its original condition and without any changes (unused and in its original packaging).
- Upon receipt of the product, its condition will be confirmed, and then the amount of the commodity will be returned within 7-15 working days, depending on the source of your credit card and the method of payment, and in the event that the above points are not adhered to, the return process is considered rejected.
In the event that the customer receives (a damaged / invalid item, or the wrong item), we will cover the value of the return or exchange fees and return the full value of the item to you in the event that the customer requests a return
General Provisions :
- prevailing law. These Terms of Sale and any non-contractual rights or obligations arising from or related to them shall be governed by and construed in accordance with the laws in force in the Kingdom of Saudi Arabia.
- Dispute resolution: Please contact us by e-mail [email protected] , live chat on the site, or call our phone number shown in the customer service link if you are not satisfied with the products you have purchased through our site.
- the majeure force. Neither party shall be liable for any loss, damage, delay in performance or non-performance of its obligations resulting from events beyond their scope, whether foreseeable or not (including acts of God, legislative, judicial or regulatory laws applicable in any federal government or territorial, court or regulatory authority, or the laws of any of our subcontractors or any third parties who supply goods and services to us, business disruptions, power outages, or embargoes).
An illustrative table of the reasons for returns within 7 days of receiving the product:
The reason for the return request
Detailed reason for the return request
The period of possibility of requesting a return after receipt
Available option
Terms and Conditions
Personal reasons
You ordered the wrong product
A maximum of 7 days after receipt
Refund without shipping cost
This product is unused and in its original, unopened packaging with all tags and tags included.
The refund amount paid includes the cost of the product without the cost of shipping
The product is available on another site at a better price
Quantity issues
Some parts of the product are missing.
A maximum of 7 days after receipt
Refund will be inclusive of shipping costs
Or re-sending the rest of the quantities and the shipping cost at Hayat Mart's expense
We will check the quantity from Hyatt mart first, then we will ship the remaining parts at Hyatt mart expense. If the buyer wants to return and get a refund, we will return the full amount and the shipping cost is borne by the buyer.
Buyer must make sure that the product is unused and in its original unopened packaging with all tags and stickers.
Quality issues
The product does not work well
A maximum of 7 days after receipt
Refund including shipping cost
This product is unused and in its original, unopened packaging with all tags and tags included.
1_ The product will be returned 2_ The amount paid will be returned 3- Hayat Mart shall bear the shipping cost
If it is not proven that the reason for the return is due to quality problems, but for personal reasons, the return will be made without the shipping value
The product does not meet the specifications
wrong size
A maximum of 7 days after receipt
Refund including shipping cost
In the event that the product does not conform to the specifications, and the product is unused and remains in its original packaging without opening with all cards and stickers.
A photo of the package upon receipt must be attached to the available return request.
1_ The product will be returned 2_ The amount paid will be returned 3- Hayat Mart shall bear the shipping cost.
If it is not proven that the product has been used, the return process will be cancelled
error color
Wrong material
Wrong brand
another product
Item does not match the description
The product is damaged
A maximum of 7 days after receipt
Refund including shipping cost
This product is unused and in its original, unopened packaging with all tags and tags included.
A photo of the package upon receipt must be attached to the available return request.
1_ The product will be returned 2_ The amount paid will be returned 3- Hayat Mart shall bear the shipping cost
If it is not proven that the reason for the return is due to a defect in the product, but for personal reasons, the return will be made without the shipping value
Total damage to the product
Spare parts are damaged
